• Bob Lutz- Project Development/Management, Webmaster, Videography, Photography, Multimedia, Editing, Web Programming, Accessibility, Best Practices,
  • Dawn Khalil - Graphic Designer: logo, poster, banner, flyer and postcard creations, marketing collateral and website content editing.
  • Sam Hendry - Technical Support Contact, Remote Support, Hardware and Software Troubleshooting, Hardware and Software Purchasing, Videography, Photography, Loaner Equipment Support.
  • Victor Trinidad - Technical Support Contact, Webinars (Zoom, GoToMeeting/Webinars), Online course narrations, Videography, Multimedia, Editing, Website Content Editing, Computer Setups/Technical Assistance.

IT contact/support is available 24/7 for urgent matters via details listed in our staff section. However, in the unlikely case we cannot be reached Main Campus IT Support is available. They can be contacted via phone at 813-974-HELP, or email at help@usf.edu. Main Campus IT Home Page for Policies and FAQ's

While working from home you may find yourself with the need to restart your office computer due to power outages or computer/remote login issues. The following staff will be available on campus to grant building access or to restart office computers.

Instructions for connecting to your computer remotely:

  • Open your browser and navigate to http://usfweb.usf.edu/remote
  • Login using your USF Net ID and password.
  • Enter your computer’s name in ‘Machine Name or IP Address’. Your computer name is normally written on top of the unit. If not, see instructions below to determine your computer name.
connection box
  • Check ‘Use all my Monitors’ if you have more than one.
  • Click Find Computer. RDG will go through a series of checks and display the results to you, making sure the computer is found, is awake and that your connection is solid.
  • Click Connect. RDG will download a 'USFRemoteAccess.rdp' file.
  • Double-click on the file to run it.
  • You will then be prompted by your home computer to log in with your USF Net ID credentials. You may need to add 'forest\' in front of your NetID username if it does not work the first time.

Instructions for determining your computer name:

The following steps are done on your office computer. (Instructions based on Windows 10 operating system)

windows search
  • Navigate to the small magnifying glass in the lower left-hand corner of your browser task bar.
  • When the search bar comes up type cmd. Hit Enter.
  • You will then see the following prompt C:\Users\LastName>
command prompt
  • Type the following after the prompt: C:\Users\LastName>ipconfig/all and hit ENTER.
ipconfig
  • Look at the line ‘Host Name.’ The name of this computer is C063321

Do I need a meeting or a webinar?

  • Meetings are designed to be a collaborative event with all participants being able to screen share, turn on their video and audio, and see who else is in attendance.
  • Webinars are designed so that the host and any designated panelists/presenters can share their video, audio and screen. Webinars allow view-only attendees. They have the ability to interact via Q&A, chat, and answering polling questions. The host can also unmute the attendees.

Zoom Meetings: Designated users for each program/project

See below for the designated users from each program that hold a Zoom meeting license. Please contact the designee for your program/project to set up Zoom meetings for your group.
If your program is not on this list and you need to conduct a Zoom meeting, please contact Bob Lutz

  • PBS-Therese Sandomierski
  • CARD-Mindy Stevens
  • ICEI-Rose Iovannone
  • PEPSA-Katy Tapley
  • HIPPY-Tracy Payne
  • PWPBS-Chris Vatland
  • PBIS V Nat-Heather George
  • NCPMI-Sarah Payton
  • FCIC-Bob Lutz

Zoom Webinars

  • Webinars (Large Room) is scheduled through an online calendar. To schedule a Zoom Webinar, please make your request via the FCIC IT request form (http://flfcic.fmhi.usf.edu/it/). For general webinar questions, contact Victor Trinidad (trinidad@usf.edu).

Learning more about Zoom

Microsoft Teams can be used for any communicating with your project teams on a day-to-day basis or for video conferencing. Teams is beneficial for meetings, class sessions, and remote communications. Teams combines persistent chat rooms, video/voice, file sharing, meetings, and many other features into one application.
For assistance setting up Microsoft Teams on your home computer, contact Sam Hendry (samhendry@usf.edu).

Who can use teams?

Downloading Teams on your home computer

Access Microsoft Teams online

Learn more about Teams

 

 

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